OSJCT The Meadows

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• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The Meadows Care Home was well led. There was a clear and effective management structure which aided the smooth running of the home. There were effective quality assurance systems in place to monitor the home and make improvements as and where necessary. Staff were positive about the management of the home and told us the provider and management team were supportive. Staff felt they were listened to and kept informed of improvement plans.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

Staff told us the management team were capable, compassionate and inclusive. They said, “[Manager] is supportive, and they take time to guide me”, “OSJCT is a supportive provider and good with professional development. I am evidence of that” and “[Manager] is very professional and supportive, introduced great changes already. Management team are available 24/7.” The management team were new in their posts but ensured everyone was clear of their roles. They told us staff followed an established chain of command which allowed a streamlined communication pathway. The new manager had introduced regular staff, relatives and professionals’ meetings. Meeting minutes showed the management team were keen to include everyone in changes that were aimed at improving people’s care and experience. For example, meals, activities and how best people wanted to spend their time. There was a sense of ensuring people’s individual needs were met. Relatives were happy with the communication from staff and the manager and one relative told us, “Staff keep me updated either by email or in person when I visit and I receive a newsletter. I also attend regular relative meetings.”

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The service had a clear management structure. There had been recent changes of the management team. The home was led by a new manager who knew the service well. They were supported by a visible area operations manager, a new deputy manager as well as a new head of care. The provider was very supportive and had a clear oversight of the service. The new manager commented, “I do get provider support. The current management structure allows support for the home 24/7.” Relatives were positive about the changes in management with one telling us, “The home has had changes of management in the past year but the transition between managers seems to have been seamless.” Staff told us the home was managed well and there were effective governance systems. They said, “[Manager] is supportive. We have quality assurance systems which we use to monitor and improve care”, “I can talk to the [manager] any time, they always have time for us" and “Manager is very professional and supportive. They have introduced great changes already.” The provider had effective quality assurance systems which continuously identified areas of improvement. An electronic recording system had been introduced which enabled staff to record at the point of care and minimised the time spent updating care records. Staff told us they had more time to spend with people. The provider had introduced staff champion roles in areas such as records, infection control and falls management. Champions completed monthly audits of their areas and created action plans. They also checked care plans for referrals, equipment and identified learning for staff. Staff told us these champion roles gave them ownership and autonomy to improve people’s care.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.