Archived: OSJCT Seymour House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People told us staff treated them with kindness, compassion and dignity. We observed staff treating people well throughout the inspection. Managers completed regular observations of the way staff were working, to ensure people were treated well.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People told us staff treated them as individuals and met their specific needs. Staff described to us the individual approach they took to meeting people’s needs and demonstrated a good knowledge of people they supported. Details of people’s individual needs were reflected in their care plans.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff supported them to be as independent as possible. Care plans set out what people could do for themselves, and the support staff should provide to maximise their independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us staff responded quickly when they requested assistance. The management team regularly checked care records and completed observations to make sure support was provided in a timely way. Throughout the inspection we observed staff responding promptly to the call bells and requests for assistance.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

However, we received mixed feedback from staff about the support they received. Some felt well supported, whilst others felt the manager did not always respond to them well or provide the support they needed.

The provider had held a series of listening events, to understand staff feelings and plan ways to move forwards. These had been followed up with information sent to all staff on the actions taken as a result of their concerns. The area operations manager told us they planned further sessions to assess whether the actions taken had been successful. Whilst some staff had concerns, they told us they did not think this had impacted on people living at Seymour House.