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Archived: OSJCT Bartlett House Requires improvement

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Inspection report

Date of Inspection: 4 June 2013
Date of Publication: 11 July 2013
Inspection Report published 11 July 2013 PDF

Overview

Inspection carried out on 4 June 2013

During a routine inspection

Some people told us they liked living in the home. One person said �I�m very content� and another �staff are very good.� A person told us �I get help with my personal care when I want.� A person described how they experienced pain at times and care workers let them decide when they wanted their painkillers. Another person said they would not be without their recliner chair which was provided by the home.

We observed two care workers assist a person to move, using an aid. They assisted the person in a safe manner. We observed systems for giving out medication and saw medicines were given to people in a safe manner and were securely stored. A member of staff told us �we�re getting there� about changes in staffing levels.

Observations of care, discussions with people, and a review of records showed staff were not consistently assessing people�s needs or up-dating assessments when relevant. Some people�s care plans did not inform staff on how to meet their individual needs and were not reviewed following changes in their condition. This included people�s personal care and dementia care needs. We observed some staff did not consistently follow people�s care plans.

Some records including people�s records and records relating to management of the home had not been completed, although staff we spoke with knew the information. Other records were not completed in such a way as to enable audit of health, safety and quality of service provision.