OSJCT Whitefriars

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff supported people with kindness and compassion. They offered people choices about their everyday lives. For example, what time they wanted to get up and go to bed and what they wanted to eat. Where people struggled to make decisions about their lives staff simplified choices by giving them options. For example, by showing a person two different plates of food and asking which one they would prefer. One person told us, “The food is excellent I get a choice.” A relative told us, “They are good at supporting independence.”

People were supported to maintain their relationship with family members. A relative explained how staff went the extra mile to support another relative who required extra support to visit. They said maintaining this relationship was important for their loved one’s comfort and well-being.

Staff worked to ensure they supported people to retain their abilities. A member of staff told us, “If someone can do something for themselves, I encourage them. We need to keep people skilled as long as possible.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.