- Care home
OSJCT Gregory House
Assessment report published 3 August 2026
Contents
Ratings
Our view of the service
We undertook this assessment to review an aged related rating. Gregory House is a care home providing accommodation and personal care to up to 32 people. On the day of our visit there were 30 people living at the service. We visited the service on 2 occasions 15th January and 18th May 2026. The service demonstrated an exceptionally well-established and embedded culture of safety, driven by proactive, values-led leadership and a strong commitment to continuous learning. Governance systems were highly effective, enabling risks, incidents, and outcomes to be rigorously monitored, analysed, and used to sustain meaningful improvements. This included demonstrable enhancements in areas such as medicines management and a reduction in falls. Staff were fully engaged in reflective practice, fostering a mature, open, and learning-focused culture that consistently strengthened safety and improved outcomes for people.
People received consistently safe, seamless, and highly personalised care, underpinned by excellent partnership working with healthcare professionals. Care plans were exceptionally detailed, holistic, and evidence-based, enabling staff to anticipate risks and respond swiftly and effectively to changes in need. Safeguarding systems were robust and proactively applied, and the principles of the Mental Capacity Act were deeply embedded in everyday practice, ensuring people’s rights, choices, and freedoms were consistently upheld and promoted.
Care was delivered with outstanding kindness, compassion, and respect. Staff demonstrated a profound understanding of people’s life histories, preferences, and aspirations, enabling truly person-centred support. People were actively empowered to maintain their independence and take control of their daily lives, supported by innovative and meaningful opportunities that enhanced their wellbeing, confidence, and sense of belonging.
Leadership was highly visible, inspirational, and empowering, creating a culture that was open, inclusive, and centred on continuous improvement. People and staff consistently felt valued, listened to, and confident to share their views. A strong emphasis on co-production, equality, and ongoing professional development resulted in a highly motivated, skilled, and confident workforce, which directly contributed to exceptional experiences and outcomes for people.
The environment was consistently clean, well-maintained, and proactively adapted to meet people’s changing needs. Staffing levels were not only safe but responsive and well-managed, supported by robust and values-based recruitment practices.
Overall, the service delivered exceptionally high-quality, innovative, and person-centred care within a supportive, inclusive, and continuously improving environment. As a result, people experienced significantly enhanced wellbeing, greater independence, and consistently positive outcomes, reflecting a service that is responsive, forward-thinking, and wholly committed to enabling people to live their best possible lives.
People's experience of this service
People consistently described the service as an exceptional place where they felt safe, valued, and genuinely cared for, frequently referring to it as “like family.” Feedback reflected overwhelmingly positive experiences of staff who were consistently kind, compassionate, and respectful. People felt truly listened to and were confident that their views, preferences, and feedback were not only heard but meaningfully acted upon.
People experienced highly personalised, holistic care that was thoughtfully tailored to their individual needs, preferences, and life histories. They were fully involved in decisions about their care and daily lives, which empowered them to maintain independence, retain control, and preserve a strong sense of identity. Staff demonstrated an in-depth and intuitive understanding of what mattered most to each person, enabling them to deliver support that was both meaningful and impactful, significantly enhancing people’s wellbeing and quality of life.
People spoke positively about the wide range of opportunities available to remain active, engaged, and connected. Staff consistently encouraged and supported individuals to pursue their interests, sustain important relationships, and participate in activities within both the service and the wider community. This proactive and inclusive approach reduced social isolation and fostered a strong sense of belonging and purpose.
As a result, people experienced care that went beyond being safe and responsive, and was truly empowering, enriching, and life-enhancing. They felt respected as individuals, confident in the support they received, and enabled to live fulfilling, meaningful, and self-directed lives.