- Care home
OSJCT Boultham Park House
Assessment report published 4 September 2026
Contents
Ratings
Our view of the service
About the service
OSJCT Boultham Park House is a residential care home. The service can accommodate up to 34 people and provides long-term residential care, dementia care, respite care and day care. At the time of the assessment, 32 people were using the service.
Who the service is for
OSJCT Boultham Park House is a residential care home providing personal care and accommodation for older people, including people living with dementia and those requiring short-term respite support.
Our view of the service
We carried out this assessment on 18 and 27 August 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People were protected from avoidable harm through effective safeguarding processes, safe staffing arrangements and robust systems of care. Staff understood how to recognise, report and escalate concerns, and records showed safeguarding issues had been managed appropriately. People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions; they had choice, control and freedom over their lives. Staffing levels were sufficient to meet people's needs, and staff received training appropriate to their roles. Improved recruitment processes were evident within newer staff files, demonstrating strengthened oversight and documentation. Risk assessments supported people to maintain choice and independence whilst managing identified risks. The environment was clean, safe and well maintained, with only minor improvement work identified within the laundry area and sluice room.
People's needs were assessed and regularly reviewed, with care plans reflecting their health needs and what was important to them. People's views were evident throughout the records reviewed. Staff showed a good understanding of people's needs and described how support was adapted when people's circumstances or healthcare needs changed. Care plans incorporated advice from relevant health professionals, including Speech and Language Therapy services, and records showed this guidance was reflected in the care people received. Staff monitored people's health and wellbeing and worked with external professionals to help achieve positive outcomes. People were supported to make informed decisions about their care and treatment, and consent was embedded throughout care planning and care delivery.
People were treated with kindness, compassion and respect. Observations showed positive and caring interactions and relatives consistently described staff as supportive and respectful. Staff knew people well and had a good understanding of their preferences and what was important to them. People were encouraged to maintain their independence and retain control over their daily lives. Relatives spoke warmly about the care their family members received and described the home as welcoming and supportive. Feedback highlighted positive relationships between people, relatives and staff, with several relatives describing the difference the service had made to both their loved one's wellbeing and their own peace of mind. Whilst care delivered was observed to be respectful and person-centred, there were opportunities to ensure care records consistently used objective and respectful language when describing people's experiences and support needs.
People received care that reflected their individual needs and preferences. Care plans described how people wished to be supported and demonstrated their involvement in planning their care. Activities and community engagement were significant strengths of the service and played an important role in supporting people's wellbeing and quality of life. Staff had developed strong links within the local community, creating opportunities for people to remain connected to the people and communities that mattered to them. People were supported to continue practising their faith and take part in local events and activities. This included links with local churches, schools, volunteers and community groups, helping people remain engaged and involved in meaningful experiences. Staff adapted activities around people's interests and preferences, and feedback from people was regularly used to shape and develop opportunities available within the home.
The service was led by an approachable and visible management team who were highly regarded by relatives. There was a positive culture focused on independence and quality of life. The service demonstrated a strong commitment to listening to people and acting on feedback, with examples of changes being made in response to peoples' suggestions and preferences. Relatives consistently spoke positively about communication from the management team and felt listened to when concerns or queries were raised. There was clear management oversight across the service, with a strong focus on delivering person-centred care and supporting positive outcomes for people living at the home.
People's experience of this service
We gathered feedback from people using the service, relatives and staff. We also completed observations of care and support throughout the assessment. This helped us understand the experiences of people who were unable to fully communicate their views verbally.
The home had a busy, welcoming and homely atmosphere, with a range of activities and opportunities taking place throughout the day. During our observations, people appeared comfortable in their surroundings and were supported by staff and volunteers who knew them well. Staff interacted positively with people, offering encouragement, reassurance and support when required. People appeared relaxed in the presence of staff and there was a warm atmosphere throughout the home.
We spoke with three people using the service. All spoke positively about their experiences and told us they were happy living at the home. One person told us, "The food is good and there's always something going on." Another person said they enjoyed getting out into the community and described staff as, "Nice and respectful." People also spoke positively about moving into the home and settling in. One person told us they had a nice room and felt comfortable living there.
Relatives consistently provided positive feedback about the service. All relatives told us they felt their loved one was safe and well cared for. One relative said, "[My family member] is difficult but they cope so well and they know they are safe now." Another told us, "Safe now at long last from falling, not eating and getting scared. [My family member] is home." One relative summed up their experience by saying, "From day one, the home stood out as excellent and it has never let any of us down during the last four years."
People's preferences, wishes and choices were understood and respected. Relatives told us staff knew people well and took time to understand what was important to them. One relative explained their family member had concerns about receiving support from male carers and said, "[My family member] was really scared about having a male carer but their concerns were listened to and only females look after them now."
People were supported to maintain their independence wherever possible. Staff encouraged people to remain involved in their daily lives and make choices about how they spent their time. Activities were described as a particular strength of the service. Relatives spoke positively about the range of activities available, and the opportunities people had to participate in community life. One relative commented, "We are happy with everything and last week people were playing hockey!"
People were supported to maintain important relationships, interests and beliefs. One relative told us, "My [family member] is a devout Catholic and they are taken to a service when they are well enough or there is a Eucharist blessing every week." Another relative said staff treated people as individuals and not just as people within a care home, explaining, "First names all the time, good banter and chats all day and staff treat people as though they were in their homes, not 'a home'."
Relatives told us communication from the service was good and they were kept informed about changes to their family member's health and wellbeing. One relative explained, "There will always be questions, especially at first. It is how they are answered and the actions that might be needed." Another told us, "If an accident happened then the appropriate services were called and the relative informed at once."
People's emotional wellbeing was supported alongside their physical care needs. Relatives repeatedly described staff as caring, kind and patient. Comments included, "Always supportive and encouraging even if it is a little win," and "Happy, always happy and well cared for."
People were treated with dignity and respect. During observations, staff sought consent before providing support and engaged people in conversations about their wishes and preferences. Relatives told us the service had a positive impact not only on their loved ones but also on their own wellbeing. One relative said, "[My family member] is home and I am a daughter again."
Leadership within the service was highly regarded. Relatives consistently praised the Registered Manager and staff team. One relative told us, "This is a seriously lovely place to be and if there are any questions I may have then I call [the registered manager] who always listens. She calls me back, telling me the course of action needed, and I know it will happen." Another said, "I am reassured my friend is happy. I can visit 24/7 if I am concerned. I would recommend Boultham Park House."