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Archived: Allied Healthcare - Cambridge

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 10 April 2014
Date of Publication: 7 May 2014

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 April 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who use the service and others.

Reasons for our judgement

We spoke with six people who use the service. All of the people we spoke with told us that they had a positive experience of using the service. People told us that they had been asked by the provider if they were satisfied with the quality of care that had been provided and if they need anything to be changed. This was by the most appropriate method and could include a personal visit, a letter or a telephone call or a combination of these methods.

We also spoke with relatives of people who used the service. They told us that if ever they had a problem they would ring the office and things were always sorted out. One relative said, "I had to make a few suggestions in the early days of my (relative's) care but things are now very good. I can't fault them."

We asked to see records of how the provider sought the views of staff who worked at the service. We saw that suggestions made by staff or where things worked well were either acted upon or plans had been put in place to address the identified issues. People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

One person said, "I have never had to complain. If I ever did I would call the office. I am confident that they would act on my concerns."

The registered manager showed us the provider's organisation chart and information for staff about who could make decisions regarding people's care. This demonstrated to us that decisions about care and treatment were made by the appropriate staff at the appropriate level.

We asked to see records for incidents such where a person had fallen or was found to be unwell. We saw that appropriate action had been taken to address the matter and the action to be taken to prevent the situation from recurring. For example, a review of the person's falls risk assessment and also their medications. There was evidence that learning from incidents / investigations took place and appropriate changes were implemented.

We looked at the provider's most recent annual customer satisfaction survey. We were told that the provider collated the information to produce an action report. We saw that the majority of comments were positive about the quality of care that people had received. Where people had been dissatisfied about things such as; the timings of their care or the availability of out of hours care and support, we saw that the provider had introduced improvements including the accurate monitoring of staff visits to people in their home. This ensured that people received the care they needed at the correct time.

We also saw that the provider sought people's view more frequently, where required, to ensure the actions they had taken had been effective. The provider took account of complaints and comments to improve the service.

We saw from the records we looked at, that regular audits and reviews had been completed for, but were not limited to, people's care plans, medication administration, staff supervisions and appraisals. We also saw that a recent audit carried out by the provider had found the location to be meeting the required and expected standards set by the provider. This meant that the provider sought to continually improve the quality of care and support it provided.