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Archived: Allied Healthcare - Cambridge

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 11 October 2011
Date of Publication: 26 January 2012
Inspection Report published 26 January 2012 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

The provider is compliant with this outcome. People have their care needs met by sufficient numbers of staff.

User experience

People we spoke with said regular care staff usually arrived at the same time each day and they didn't have any missed visits. When regular carers were not available, staff members did not always arrive at people's preferred times. All of the people we spoke with said care staff stayed for the expected length of time and they received the care they needed and wanted. One person confirmed staff were flexible and would re-arrange some aspects of the service they provided to fit in with the person's wishes.

Other evidence

We received a concern about care staff not arriving on time or at all to one person. This was referred to the local authority safeguarding team.

The manager confirmed that staffing allocations were based on routes, which allowed care staff to work as much as possible in one area and cut down the need for staff to travel long distances between visits to people. Staff members confirmed they usually visit the same people and rarely have to cover staff sickness or transport problems. Staffing numbers and average hours worked per staff member were adequate to cover the number of people using the service.