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Archived: Allied Healthcare - Leicester

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Inspection report

Date of Inspection: 4 December 2013
Date of Publication: 8 January 2014
Inspection Report published 08 January 2014 PDF | 85.79 KB

Overview

Inspection carried out on 4 December 2013

During a routine inspection

During our inspection we visited the homes of two people who used the service. We also spoke by telephone with one other person who used the service and four relatives. We met with the manager and care supervisor and spoke with two other care staff. Although there was no registered manager there was a manager in post and they had recently commenced their registered manager application.

People who used the service, or their representatives, were asked to give their written consent to the arrangements in place for the delivery of their care and support.

People we spoke with confirmed that the service was delivered in a reliable way. One person told us, “My care is going very well. The staff are very good on time keeping.” Another person said, “The staff are very nice, they come on time, I have no worries whatsoever.”

A formal recruitment process was followed when new staff were appointed and relevant checks were carried out. Staff participated in a two week training programme prior to them starting in their new roles.

The provider carried out regular checks to help assure the quality of the service. They audited the information in care support diaries (which were used to record each staff visit and the support provided), checked medication administration records (MAR) and carried out unannounced spot checks on staff to monitor their performance and the quality of the service they provided.