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Archived: Unique Personnel (UK) Limited

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Inspection report

Date of Inspection: 16 August 2012
Date of Publication: 26 September 2012
Inspection Report - DC published 26 September 2012 PDF

Overview

Inspection carried out on 16 August 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from this home care agency as part of a targeted inspection programme of domiciliary care agencies with particular regard to how people's dignity was upheld and how they can make choices about their care. The inspection team was led by a CQC inspector joined by an Expert by Experience who has personal experience of using or caring for someone who uses this type of service.

We used telephone interviews and home visits to people who use the service and their carers and care workers to gain views about the service. We spoke on the telephone to eight people who use the service and one carer and visited two people in their own homes.

All the people we spoke to were satisfied with the quality of service and felt safe receiving care. People were positive about the skills of the staff who visited them. Most people described their care as �good or very good.�

All the people who used the service said they were treated respectfully. People said that care workers understood their rights and the need to have their dignity and privacy maintained.

People said that their care was personalised and that they were always called by their preferred names. Everyone we spoke to said their care workers took time to get to know them and understand their needs and preferences, and supported their independence. One person said, �they help my husband with all of his personal care tasks, but always talk to him and encourage him.� Other people told us, �they always ask me what I would like at each visit even though they all know what to do. This makes me happy as I feel it�s personal to me.�

People were aware of their care plan and the information it contained about them. People said that managers came to visit and review their care regularly. People also said they gave written consent to changes in their care.

We spoke to the registered manager, deputy manager and care coordination staff at the office. We also spoke to five care workers who visited the office during our inspection and one care worker on our home visits. Care workers were positive about the training and the amount of support they received to do their jobs.