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Archived: Unique Personnel (UK) Limited

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All reports

Inspection report

Date of Inspection: 20 February 2014
Date of Publication: 13 May 2014
Inspection Report published 13 May 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 February 2014, sent a questionnaire to people who use the service and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

People who we spoke with and those who responded to our survey said they had the contact details of the agency, so they could speak with the office staff if they had any concerns. Many people told us they would also talk to their relatives and friends if they had concerns that they did not feel safe.

The agency had a safeguarding policy that outlined the procedures to be followed in the event of an allegation of abuse. Care workers were expected to report any concerns to the management team. We spoke with staff who showed that they understood what constituted abuse and the procedure that needed to be followed if they had concerns or suspicions of abuse. Staff were also aware that they had to respect people's rights and provide the care people needed otherwise they could be negligent. They were able to tell us how they would raise concerns if they witnessed or suspected that people were being abused or not receiving the care that was planned for them. We were informed by the management team that during out of office hours a senior staff member was on call in order to support and advise care workers in raising concerns.

Training records showed that all staff had received training on abuse and safeguarding in 2012 and 2013. We sampled some staff files at random and saw evidence that staff had attended training in adult and children safeguarding.

The management team told us they monitored people’s safety and to prevent abuse, with training, making phone calls to people, and carrying out spot-checks. They also told us people who used the service knew how to raise concerns because they had been provided with the agency’s ‘Service User Guide’ which contained this information. This meant the provider had systems in place to respond appropriately when it was suspected that abuse had occurred or was at risk of occurring.

Records showed that criminal record checks had been completed for staff to help ensure that they were suitable to work with vulnerable people.

Following our inspection we received information from the Contract Monitoring Team of the Local Authority where they had been informed that there had been one safeguarding referral made against the agency. The agency had failed to inform us of this, as is their responsibility as a registered provider, and they had not followed their own arrangements and procedures for reporting allegations of abuse. This was discussed with the manager who informed us that they were aware of their responsibilities but had forgotten to inform us of the allegation when it happened.