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Archived: College Green Rest Home Good

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Inspection report

Date of Inspection: 15 August 2012
Date of Publication: 2 October 2012
Inspection Report published 2 October 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this standard. People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard

User experience

People we spoke with who lived at College Green were very complimentary about the staff team at the home, telling us staff did their jobs well.

One relative told us, “Some of the staff who work here are excellent”.

Another said,” They really are great staff, they’re very good.”

Other evidence

We looked at five staff files. We saw evidence for staff who commenced their employment in the last few years of an induction recorded on their file. The majority of the staff team had worked at the home for many years.

We saw evidence staff received regular formal supervision as well as the manager being available on a day to day basis. However, the record of these meetings was brief and contained no details of any discussion or any actions. Notes we saw from a few years ago had recorded training needs but we were told this practice had ceased. Supervision should address an individuals’ learning and development needs and any personal or work issues. The Provider may find it useful to use a different format for recording supervision with staff.

Records showed a wide range of training was provided to all staff by the provider, which included a variety of courses, such as safeguarding, moving and handling, infection control, health and safety, fire safety and food hygiene. Some courses required a regular refresher and we found that this had taken place for every staff member at the correct time. The manager kept a training log to ensure all staff kept their learning and development up to date. Training was offered using videos with staff completing a questionnaire after each training course to ensure they had understood the course and had learned something from it.

Most the staff had a National Vocational Qualification (NVQ) Level 2 and 3 qualification, and those without an NVQ were working towards one.