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Inspection report

Date of Inspection: 18 June 2014
Date of Publication: 24 July 2014
Inspection Report published 24 July 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 18 June 2014, observed how people were being cared for, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan which was intended to ensure people’s safety and welfare.

Reasons for our judgement

All the care plans and risk assessments we looked at were up to date and contained clear and relevant information related to the care and support needs of people who used services. Risk assessments were reviewed every other month, or earlier if there was an identified need to do so. Assessments focused on various areas which included the risk of falls, mobility and the person`s weight. Care plans also included information related to people`s health care needs and we observed a record of all professional visits and appointments had been kept. One senior staff member told us they had a good relationship with outside professional agencies which reflected a multi-disciplinary approach to providing care.

Within one of the care plans we looked at, we saw a mental capacity assessment had been completed and a best interest meeting held. This meant the provider acted in the best interests of the person who used the services which helped ensure their choices and wishes related to their care and support continued to be met. The Care Quality Commission (CQC) are now responsible for the monitoring of the use of Deprivation of Liberty Safeguards (DoLS) The provider told us the last application for a DoLS was made in July, 2013. We saw the required paperwork had been completed appropriately. This showed the provider was aware of when an application should be made and the procedure for making such an application.

We spent time in communal areas and spoke to several people who used services. One told us, "All the staff are fine with me, they`re lovely." Another told us, "I am happy here, of course I am." However, one person told us, "I wish we could go out a bit more. It`s a nice day so just to go down to the Marina would be lovely." A family member made a similar comment. We were told, "The staff here could not do anymore, they work so hard. I just wish there were more activities or the residents went out a bit more, even for a walk in the park." On the day of our inspection, a lay preacher attended the rest home and people were invited to join them in some prayers, which some people chose to do. We also saw an armchair exercise session took place and in the afternoon, music was put on and some people who used the service had a dance.