Claremont Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed caring and friendly interactions between staff and people. Relatives told us staff were brilliant. One relative said, “Staff communicate well with us” and another relative said “Communication is excellent, and staff are happy, friendly and kind to [person].” We received feedback from healthcare professionals, 1 told us “I have always found the care staff at the home to be friendly and happy to assist me with residents as and when required. I have noticed good relationships between the residents and care staff members.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. We observed person centred interactions between staff and people. Staff knew people well and had built effective relationships with them. The staff placed importance on celebrating special events with people and their families. One relative told us that staff arranged a special lunch for their wedding anniversary. People’s rooms were personalised with items such as photos and memorabilia.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. During our site visit we observed staff offering people choices of meals. There was a planned activities programme in place, this included activities in the home’s bar. The bar had a pool table, darts and a karaoke machine and activities were varied.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us they felt safe at night. Staff were able to explain people’s care and support needs.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. There were systems to support staff wellbeing. Staff told us they felt supported and provided with sufficient training to meet the needs of the people living at the service. Comments included, “It is a happy atmosphere, and I am glad to work here.” “I have always felt supported at Claremont, we have a good team.”