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Inspection report

Date of Inspection: 14 December 2012
Date of Publication: 19 January 2013
Inspection Report published 19 January 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 14 December 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care

and treatment.

We looked at the records of three people who use the service and found that these had been developed with the involvement of the individual. We also saw that families played a part in supporting the staff to understand the needs and wishes of people.

The home held regular one to one discussions with people instead of group meetings. We were told that this met people's needs as a formal meeting as a group did not work for people. We also saw that one of the directors met with people on a weekly basis to find out if the service was meeting their needs. They told us that they encouraged people to share their views about the service during these visits.

One person told us that they were supported to maintain their independence. They said, "I found it difficult at first, moving from a more independent life but the staff have helped me to keep doing things I like to do. I am encouraged to do things myself. I go out to the town shopping and for coffee without support."

We spoke with three staff during our visit. They were able to tell us how they maintained the privacy and dignity of people when supporting them to carry out daily activities including personal care. Staff also understood the importance of supporting people to make choices for themselves.

We observed staff throughout the visit and saw positive interactions between people and staff. Staff were seen to speak to people politely and responded well to the requests of people. This included non verbal interactions from people. Staff took time in finding out what people wanted.

We observed staff supporting people to make decisions about meals, drinks and to participate in activities that took place that day.