- Care home
Ranmore House
Assessment report published 12 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 3 February – 10 February 2026
Ranmore House is a residential care home registered to provide care and support for up to 5 people. At the time of the assessment, there were 4 people living in the service. The service is registered to support people with physical disabilities and people with a learning disability and/or autistic people.
We assessed the service against ‘Right Support, Right Care, Right Culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People received safe care provided by appropriately recruited and trained staff. Staff knew how to recognise and report safeguarding concerns internally and externally. Risk assessments contained information for staff to follow to keep people safe. Overall, medicines were managed safely, however the provider made improvements during the assessment following feedback. There were sufficient staff to meet people’s needs, the environment people lived in was clean, and the provider undertook checks of the premises.
People’s needs were assessed before they moved into the service. Staff worked well with healthcare professionals and other external organisations to monitor and improve people’s health. Staff understood their responsibilities in relation to the Mental Capacity Act 2005.
Staff understood and put into practice how to support people to live independent lives and empowered them to take control by listening to them. Staff told us their workloads were manageable and they felt supported by the provider.
Care records were person-centred and included people’s preferences and needs. Staff provided people with information in a format they could understand and involved them in decisions relating to their care, including in relation to advanced care planning. The provider understood how barriers to people’s care affected them and were alert to disadvantages.
The provider worked well with local partners and there was a shared direction amongst the staff team. Staff told us they felt able to speak up and there were governance systems in place to review the quality of the care provided, however the provider made improvements in response to feedback we provided.
People's experience of this service
Relatives told us they felt people were cared for in a safe environment by compassionate staff. They commented on how people were empowered to lead independent lives and how people had become more independent since moving into the service.
Relatives told us the environment was clean and staff followed infection prevention and control guidance. They told us there were sufficient staff to meet people’s needs and they felt able to speak up if they had concerns.
Relatives told us care was responsive to people’s needs and that staff worked well together with healthcare professionals. They told us staff knew how to give people choices and respected if people did not wish to take part in activities.
Relatives told us there was a positive culture at the service. We were told the service was led by capable leaders and the provider listened to their suggestions.