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Archived: The Brothers of Charity Services - 9 New Hutte Lane

All reports

Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 15 November 2013
Inspection Report published 15 November 2013 PDF | 82.96 KB

Overview

Inspection carried out on 10 September 2013

During a routine inspection

We spoke to people about the home this included the coordinator and two members of staff (one in person and another by telephone). We also spoke to relatives of 2 of the people who lived at 9 New Hutte Lane by telephone.

Relative’s comments included:

“Well I think the staff there are really good. Since he’s been there he’s come on leaps and bounds”.

“I’m involved in everything they do with him…if I do have any queries they do address them”.

There are 3 people living at in the home and they all had complex learning disabilities. On the day of the inspection two of the people who live at 9 New Hutte were at a day centre. We observed interaction between the other person who lived at the home, who was unable to contribute to our inspection, and staff on duty.

We asked staff what it was like working at 9 New Hutte Lane comments included:

“I enjoy doing the work, it’s a fulfilling role because I work directly with people…at the end of the day you know you’ve helped somebody, you get that kind of satisfaction”.

“I have always been interested in caring, like to make someone’s life bit better”.