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Charter Care (West Midlands) Limited (B69) Requires improvement Also known as Charter Care Sandwell

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Inspection report

Date of Inspection: 3 February 2012
Date of Publication: 24 February 2012
Inspection Report published 24 February 2012 PDF


Inspection carried out on 3 February 2012

During an inspection looking at part of the service

We carried out this review to check on the care and welfare of people using this service.

We visited the agency offices as part of this review, and looked at information we have received about this provider since our last visit in August 2011.

We checked the systems for planning care, documentation and paperwork produced by the organisation.

We could see improvements in a number of areas for example in how we are being notified of incidents, the way safeguarding information was being stored, and in how risks are being managed. These improvements now need to be sustained.

The manager has continued to undertake an assessment of the service against the essential standards for quality and safety. They told us that they are going to employ an external consultant to ensure the process remained transparent.

One person who received a service from the agency said they had "no qualms at all". A relative told us how they were �really satisfied� with the care workers who visited their relative.