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Archived: Powell House

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Inspection report

Date of Inspection: 25, 29 March 2011
Date of Publication: 29 July 2011
Inspection Report published 29 July 2011 PDF

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People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People benefit from individual plans of care to ensure that people receive the care that they need. The staff have developed positive relationships with the people that they support. But people would benefit from the completion of a health care plan.

On the basis of the evidence provided we found the service to compliant with this outcome.. But we have given an improvement action so that they will confirm that they have put in place health action plans where required.

User experience

People told us that they were involved in the discussions about the care and support that was to be provided. They received the support they required, their privacy and dignity is considered and the staff treated them with respect. Two people spoke of reviews of their care that they had attended. All the people spoke positively about the care and support they receive.

Other evidence

The provider declared compliance with this outcome area as part of the registration process.

The provider compliance assessment requested as part of this review told us that a pre-admission assessment is carried out, and stated all people living in the home have individual care plans, guidelines and a person centred plan. Staff told us during our visit that the care plans were detailed and with the daily records of care provided gave staff good information about the care to be given. We looked at three care plans, which were detailed giving guidance to staff about the care to be provided. Where it had been identified that health action plans should be drawn up by February 2011, these had not been completed. One person who had fluid and nutrition charts in their room had detailed entries of the food and nutrition given, but these records were not totalled to give a complete record of the person's daily input. This was discussed with the manager during the visit to be rectified. People told us that they choose their own daily routines, and it was evident during the visit with people moving freely within and out of the home environment.

The organisation has a day centre on site, which offers a range of activities open Monday to Friday. A number of people were attending the day centre during our visit, but came back to the home for lunch. Some people are employed to work at reception for the organisation and one person spoken with draws up the staff rotas to ensure the reception is always covered. People are encouraged to continue their activities they were engaged in prior to entering the home. One person told us they still travel each week to attend their church in a neighbouring town. Two people had gone in to town during the morning, and one told us they had gone to have a coffee with their friends.

The organisation also has a social club on site, which some people told us they attended as it is an opportunity for people from all the organisation's homes to socialise together. We were told of plans to celebrate the royal wedding in the social club, of what had been planned and that people were looking forward to the celebrations.