10 June 2013
During a routine inspection
Our inspection of 15 January 2013 found that during the recruitment process the provider had not recorded specific information about staff. This meant that they did not have sufficient information to judge the suitability of some of there employees to carry out there role. At this inspection we found an effective recruitment and selection process in place to ensure that the people who used the service were safe and their needs were met by care workers who were suitably qualified, skilled and experienced.
We asked people who use the service about the staffing and people said that overall the staffing was good or excellent. One person said: "They try to keep to the same care worker or group of care workers, because they know we like consistent care".
We spoke to eight care workers and the manager. We saw the record of planned and completed training. All training was linked to Skills for Care common induction standards, for example, moving and handling, safeguarding, infection control and health and safety.
People we spoke with confirmed that the agency monitored the quality and safety of the service they received. For example senior care workers visited people who used the service regularly to review care plans and spoke with them about how the service could be improved.