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Thomas House (St Helens) Limited Good

All reports

Inspection report

Date of Inspection: 14 November 2011
Date of Publication: 21 December 2011
Inspection Report published 21 December 2011 PDF


Inspection carried out on 14 November 2011

During a routine inspection

People living in the home told us they were cared for very well. Staff were helpful and kind. All the staff knew what they wanted and treated them well. They were supported to access other health and social care services they needed. Comments such as, �They�re lovely�, �Very good�, �Always helpful� and �A bit of fun� were made. Staff were also described as �friendly and approachable� and �really nice�.

People told us there were no rigid routines they were expected to follow such as the time they went to bed. They usually pleased themselves what they wanted to do. Staff took into account their views and respected their right to privacy and independence. They always knocked on their door and waited to be invited in. They could have visitors when they wanted and staff made them very welcome.

People said staff were respectful when they spoke to them. They responded to all requests for assistance in a timely manner. They said they got the help they needed and described staff as "excellent" and "very nice". One person told us, "I don�t bother them much, but if I need help I can use my bell and they come.�

People told us they were confident to raise issues of concern with the manager if ever the need arose. There were arrangements in place to safeguard people and staff had been trained in adult protection.

People said they lived in a clean and tidy environment. They told us they liked their bedrooms and were able to furnish them with their own belongings and possessions. Some people said it would be nice to have a lock on their door. Staff always knocked before they came in, but they could not lock their bedroom doors.

People told us they had regular chats with the staff and had meetings. They could discuss anything they wanted with the manager. They were very pleased with all their care and support they received and were very happy living in the home.