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St Anne's Community Services - Norfolk Road Good

All reports

Inspection report

Date of Inspection: 21 June 2012
Date of Publication: 26 July 2012
Inspection Report published 26 July 2012 PDF


Inspection carried out on 21 June 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because some people at the service had complex communication needs. Our methods included talking to people who use the service, observing the care and support provided, talking to staff and looking at records.

People told us they were happy at Norfolk Road and indicated that they were well looked after, with comments including �I�m happy, of course I am� and �no worries�. People told us about the things they enjoyed doing with support from the staff, such as going out in the car, going horse riding, playing the drums, going to church and baking. One person told us how they liked to pick out their own clothes and go shopping. We also asked people what the staff were like and how they treated them. The people we spoke to indicated that they liked the staff.

During our visit we observed the way staff interacted and supported people. Staff interacted well with the people using the service. For example, communicating appropriately and asking what people wanted to do. The people who live at the service seemed comfortable and happy with the way staff were supporting them.