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St Anne's Community Services - Norfolk Road Good

All reports

Inspection report

Date of Inspection: 26 June 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF


Inspection carried out on 26 June 2013

During a routine inspection

People told us they were happy at Norfolk Road. People�s relatives told us that they were happy with the support their relative�s received. Comments included �He�s well looked after� and �Care is excellent, the opportunities to do things is brilliant.� We saw that people looked cared for and made choices about their daily lives.

People had access to food and drink, with staff helping people to make healthy eating choices. People were involved in developing the weekly menus and helping to prepare drinks and meals as much as they were able. Staff monitored people�s weight and sought specialist help when needed.

Systems were in place to manage medication. Staff had been trained and regular audits checked that medication was being administered correctly. Where there had been a problem the appropriate people had been notified, an investigation carried out and plans put in place to prevent a reoccurrence.

The service was fully staffed and staff felt that this was having a positive effect of staffing levels. For example, they could now cater better for people�s choices, including activities, if people wanted to go out or stay at home.

Regular checks were carried out to see if people were happy and receiving a good service. This included audits, quality visits, reviews, meetings and surveys. Relatives we spoke to felt that any issues they raised had been resolved appropriately. A new manager had been appointed and had recently started to work at the service.