The Care Quality Commission

Archived: Elmsleigh Care Home

St Andrews Road, Par, Cornwall, PL24 2LX (01726) 812277

Provided and run by:
R G Thomas

Important: The provider of this service changed. See new profile

All Inspections

23 March 2012

During an inspection in response to concerns

We asked some of the people using the service about life at Elmsleigh care home. They said they were very comfortable and happy living in the home, They said that the home was well maintained and kept very clean They told us they chose what they did each day, for example, they go to bed and get up when they like, what clothes they like to wear, there was a good choice of food at mealtimes and there were activities they could join in if they wished. We observed a person waiting to go out for the day with their family, we also saw people socialising with visitors, and others reading newspapers, socialising with other people using the service, watching TV and listening to music.

People told us they could raise concerns to staff or the manager if the need ever arose. We spoke to relatives who echoed this and said that they felt welcomed to the home.

Our observations concluded people appeared happy with the service and the staff that supported them. We observed that privacy and dignity were respected during our visit. Staff were observed talking to people and asking them what they would like to do. We saw that people's wishes were respected. We observed people moving around the home with no restrictions.

5 December 2011

During an inspection in response to concerns

The people who we were able to speak with said they were happy living in the home. Those with limited verbal skills looked well cared for. People said that staff were hardworking and caring. People said the food was good and there was enough to eat and drink. Everyone said they were happy with their accommodation.

10 May 2011 and 24 May 2012

During a routine inspection

We asked some of the people using the service about life at Elmsleigh care home. They said they were very comfortable and happy living in the home, They said that the home was well maintained and kept very clean They told us they choose what they do each day, for example, they go to bed and get up when they like, what clothes they like to wear, there is a good choice of food at mealtimes and there are activities they can join in if they wish. We observed a person waiting to go out for the day with their family, we also saw people socialising with visitors and others reading newspapers, socialising with other people using the service, making use of the garden area, watching TV and listening to music. We observed staff arranging for one person to receive a telephone call in private with support from staff.

In speaking with new people who have recently moved to Elmsleigh they told us that they felt staff reassured and supported them in their move.

People told us they could raise concerns to staff or the manager if the need ever arose. We spoke to relatives who echoed this and said that they felt welcomed to the home.

Our observations concluded people seemed happy with the service and the people that supported them. We observed that privacy and dignity were respected during our visit. Staff were observed talking to people and asking them what they would like to do. We saw that people's wishes were respected. We observed people moving around the home with no restrictions