You are here

All reports

Inspection report

Date of Inspection: 5 October 2012
Date of Publication: 19 October 2012
Inspection Report published 19 October 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 October 2012, observed how people were being cared for and talked with people who use the service. We talked with staff and talked with stakeholders.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

When we inspected the service in August 2012 we found that activities were not always planned and delivered in a way that met people's individual needs. There were not always effective arrangements in place to deal with foreseeable emergencies as there was no cover for the housekeeper when they were unexpectedly away form work. The provider told us that they would increase the activity co-ordinator's hours of work to facilitate activities. The provider told us they had employed a full time housekeeper to cover week days and another for weekends, as well as having one on the bank staff for emergency cover.

When we visited the home on 5 October 2012 we observed the activities coordinator engaging people in games. They kept a record of daily contact with people using the service and we saw that all the people in the home had some contact with the activities coordinator, often on an individual basis. The activities coordinator's notes demonstrated how people with communication difficulties or people who were being nursed in bed were given time and opportunity to engage in some way. This meant that people’s needs were assessed and activities were planned and delivered in line with their individual care plan.

There were arrangements in place to deal with foreseeable emergencies. We spoke with the new full time housekeeper who explained that they could work flexibly to cover weekends as required and were aware that there was a housekeeper on the bank to cover short notice absence in order to ensure the home was kept clean, and nursing and care staff could focus on their caring duties.