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Archived: Albany Park

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Inspection report

Date of Inspection: 7 December 2010
Date of Publication: 18 April 2011
Inspection Report published 18 April 2011 PDF | 156.97 KB

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Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 07/12/2010, checked the provider's records, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

People told us that staff asked them how they want their needs to be met. We observed that staff spoke with people to find out how they wanted things done. However, we found that peoples’ consent to care, treatment or support had not been recorded. This may lead to people not being fully consulted about their care and treatment.

User experience

People told us that staff asked them how they wanted their needs to be met. We observed that staff spoke with people to find out how they wanted things done. A person told us "Staff are helpful." We saw that staff knew how to get peoples' consent to care and support. Staff showed us that they knew how to do this in a way that the person could understand. People told us that they were consulted about changes to their care. This meant that changes to their care were explained to them. This meant that people are supported to consent to care.

Other evidence

Safeguarding investigations highlight that staff did not understand all the needs of people. It was also found that peoples’ capacity was not assessed. We looked at a number of care plans and assessments. We found that peoples' consent to care had not been recorded. This meant that peoples' views about their care had not been sought. People need to be involved in decisions about their care.

An assessment of peoples' capacity had been carried out. However, the assessments capacity were not individualised. They contained stock phrases. They did not explain when an individual might be able to make decisions. We spoke to staff who were not able to explain the implications of peoples changing capacity to make decisions about their care. Staff told us that they had not had training on the mental capacity. Training records showed that training on mental capacity had not been given to staff. People need to be supported to take decisions about their care and treatment.