- Care home
Eastbury House
Assessment report published 1 September 2026
Contents
Ratings
Our view of the service
The assessment took place between 28 July and 3 August 2026.
Eastbury House is a care home providing accommodation and personal care for up to 23 older adults. At the time of the assessment, the home was fully occupied.
People received person-centred care from a staff team that knew them well and understood their individual needs, preferences and aspirations. Feedback from people, relatives, staff and professionals was consistently positive about the quality of care provided and the warm, homely atmosphere within the service. People were supported to make choices, maintain meaningful relationships, pursue interests and remain involved in decisions about their care and support.
The service was led by an experienced and visible management team who promoted a positive culture centred on kindness, dignity, independence and respect. Staff told us they felt supported, valued and involved in the development of the service. There was a strong emphasis on teamwork, continuous learning and ensuring people achieved outcomes that were important to them.
People were supported to access healthcare services when needed and benefitted from effective partnership working with a range of health and social care professionals. Relatives and professionals told us communication was effective and that staff responded promptly to changes in people's health and wellbeing. Care was well coordinated, helping to promote positive outcomes and continuity of support.
The home was clean, safe and welcoming. Adapted equipment and facilities supported people to remain as independent as possible, and regular environmental and safety checks were undertaken to help ensure people's safety. Although some areas of décor appeared tired following the installation of a fire sprinkler system, plans were in place to redecorate and refresh these areas.
The service treated people as individuals and supported them to maintain choice and control and helped to plan for their future.
Overall, Eastbury House provided high-quality, person-centred care in a safe, supportive and inclusive environment, with leaders and staff committed to continually improving the experiences and outcomes of people living at the home.
People's experience of this service
People and their relatives spoke positively about the home, the quality of care provided and the facilities available. Feedback highlighted how staff worked together to ensure people enjoyed a good quality of life and felt valued as individuals. One relative told us, "My [loved one] is happy, well cared for, and treated with dignity and respect every day."
People and relatives consistently told us they felt safe and described staff as kind, caring and supportive. One relative said, "I feel my [loved one] is very safe living in the care home. The staff are attentive, caring, and always ensure their wellbeing is their top priority." Relatives also spoke positively about staffing levels, staff knowledge and the continuity of care provided.
People enjoyed taking part in activities and were encouraged to make choices about their daily lives, including what they ate and drank. People and relatives confirmed they had access to healthcare professionals when needed and were involved in care planning and decisions about support. Our observations showed staff promoted independence, listened to people's views and respected their choices. One person told us, "This feels like, and is my home now."
People and relatives felt confident raising concerns and were assured that any issues would be listened to and acted upon. They told us communication from the service was good and that they were kept informed of any changes. People and relatives knew the management team well and described leaders as approachable, supportive and visible within the home.
The service also supported prospective residents to make informed decisions about moving into the home. People considering the service were offered the opportunity to spend time at Eastbury House, share a meal and take part in activities, with some choosing to experience the home through a respite stay before moving in permanently.