Anytime Care 2020 (Hampshire)

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Prior to receiving support, people’s needs were assessed with them and their family. The assessment identified their preferences, daily routines, mobility needs and any potential risks. This information was used to create a personalised care plan, ensuring staff understood how to provide care that reflected what was important to them. One person said, “I have been involved in the care plan”.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Staff followed recognised best practice guidance to support people with a range of health conditions. For example, staff explained how they used dementia care principles to provide reassurance when people became anxious and the importance of consistent routines for people. They followed health professionals’ guidance when supporting people with reduced mobility and frailty and worked closely with district nurses to support people with pressure care needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

When a person's mobility declined, staff shared their observations through and escalated concerns to the office team. Staff then worked closely with the GP, physiotherapist and occupational therapist to implement recommendations, updated the care plan and introduced appropriate equipment. This joint working helped the person to continue living in their own home.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care records captured the support people required with their health needs and what action staff should take when there was any deterioration to an individual’s health. The provider continually provided information to people and their families about how they could keep themselves well, including guidance regarding mental wellbeing. One person said, “They [staff] have helped me visit the GP”.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care reviews and observations were used to monitor the care people received and improve outcomes. As 1 staff member explained, "We are at the forefront of people's care to provide observations regarding people's wellbeing both physically and mentally." The provider’s records highlighted positive outcomes for people which included, changes in their medication and improved independence.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood the importance of respecting people's rights to make their own choices, including decisions that others may consider unwise, where they had the capacity to do so. Consent was sought and respected. One staff member told us, “I always ask for consent before providing care and respect a person’s right to make their own choices.” Staff received training on the Mental Capacity Act (MCA) 2005 and demonstrated a good understanding of its principles, including the importance of supporting people to make their own decisions and using the least restrictive options to ensure people’s freedom was upheld.