- Homecare service
Anytime Care 2020(Leicester)
Assessment report published 17 August 2026
Contents
Ratings
Our view of the service
Date of inspection 15 July 2026 – 24 July 2026.
Anytime Care 2020 (Leicester|) is a domiciliary care agency that provides care and support to people living in their own homes. Not everyone who used the service always received personal care, at the time of the inspection they did. CQC only inspect where people receive personal care. This is help with tasks relating to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 35 people were receiving the regulated activity, however, 6 people were in hospital at the time of the inspection.
This is the first inspection for this service.
This inspection identified that the provider was in breach of 1 legal regulation relating to good governance. We have asked the provider for an action plan in response to the concerns found at this inspection.
People's risk assessments were not always detailed enough, and known risks were not consistently planned for. We identified gaps in mandatory staff training, including training relevant to people's specific care needs. A review of medicine management arrangements identified that best practice guidance was not consistently being followed. We were not fully assured mental capacity assessments had been completed for people who may have lacked the capacity to consent to their care. Furthermore, where people had known fluctuating capacity, there was insufficient planning and guidance in place to support appropriate decision-making.
Staff had been recruited safely; however, recruitment procedures had not always been completed consistently.
People were involved in their assessments and participated in review meetings to discuss their care and support. However, when changes were identified during reviews, care plans were not always updated to reflect the information recorded about changes to care and treatment needs.
People's care plans were outcome-focused, and guidance for staff emphasised the importance of providing dignified, respectful care that met individuals' needs and preferences. However, the level of detail did not routinely demonstrate a personalised account of how people wished to receive their care and support.
Staff worked collaboratively with external professionals to support continuity of care and help achieve positive outcomes for people.
Systems were in place to monitor care calls. The provider was in the process of transitioning to an alternative electronic care management system, which they believed would improve effectiveness and oversight.
People received information about the service and were given opportunities to share feedback about their experiences. People's communication needs had been assessed, and appropriate support was planned to meet those needs.
Staff spoke positively about working for the provider and described feeling well supported by the management team.
Staff understood their responsibilities in protecting people from abuse and avoidable harm. They shared the provider's vision and values and described a positive learning culture within the service.
The registered manager was open and honest during the inspection process. Through discussions, they demonstrated an understanding and commitment in developing and improving the service.
People's experience of this service
We spoke with 1 person who used the service and 6 relatives to gain an understanding of their experiences of the care provided.
Overall, feedback was positive regarding how well the service met people’s individual care and treatment needs. People and their relatives confirmed they would recommend the service to others. One relative told us, “Absolutely, I would recommend them. We’ve been with the service for three years and it’s all good.”
People and relatives told us that care call times were reliable. They said that if staff were running late, they were informed in advance. Staff stayed for the full duration of each visit and did not appear rushed in their approach. No one reported experiencing missed visits or shortened care calls due to late arrivals. One relative said, “No problems with call times. They [staff] never rush and do a good job.”
Whilst people reflected on some recent changes within the staff team, they told us they had continued to receive support from care staff who knew them well and who worked alongside newer members of staff. People confirmed that new staff were introduced to them before providing care independently. One relative said, “There is quite a lot of change with carers, but we feel safe with all of them.”
Staff were consistently described as kind, caring, and respectful. One relative told us, “We have the utmost respect for them [staff], and they have respect for us. It works very well.”
People knew how to raise concerns or make a complaint and felt confident in doing so if needed. They also confirmed they were involved in discussions and decisions about their care and support, including participating in care reviews.