Joseph House

Safety was a priority for everyone and leaders embedded a culture of openness, collaboration and learning.  There were clear roles and responsibilities for managing and improving safety.  Leaders had a strong awareness of safety hazards and risks. Solutions were developed collaboratively, with the right people and partners to make improvements. Staff and leaders responded positively when people raised concerns about safety, and ideas to improve care delivery were raised. The primary response was to view these as an opportunity to learn and improve. Leaders ensured there was enough skilled staff to deliver safe care.