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Archived: Springfield House Good

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Inspection report

Date of Inspection: 24 June 2013
Date of Publication: 3 July 2013
Inspection Report published 03 July 2013 PDF | 85.07 KB


Inspection carried out on 24 June 2013

During a routine inspection

We observed staff asking people who used the service their permission before care was provided. We also noted in people’s care files that consent had been obtained for a variety of issues. These included medicines and the sharing of information. Where appropriate the consent forms were in an easy read format. We saw that staff obtained consent in a way that was appropriate for each individual person who used the service.

We looked at the care files for four of the people who used the service. We saw that each person had person centred care plans in place. These were up to date and had been reviewed regularly. Each person also had up to date, comprehensive and individual risk assessments in place. We observed that people were cared for by experienced and skilled staff who had been trained appropriately. Records were kept securely. The provider also had an appropriate complaints process in place. We spoke to two people who used the service. One person told us “the staff know me so well. They know if I am feeling low without me having to say anything and they are always there for me”. Another person told us “I have lots to do here, I can cook and go to college and I like my swimming”. We also saw comments from four social care professionals including. “My client was a really unhappy person, moving to Springfield House has changed their outlook on life. It’s lovely to see them so happy”. “It’s nice to know people who use the service are being cared for so well”.