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Inspection report

Date of Inspection: 18 January 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF

Overview

Inspection carried out on 18 January 2013

During a routine inspection

We asked the provider to view patient records but they declined to make these available. However we were provided with the contact details of three previous patients and were able to speak with two of these .

Both of these people said they had been fully informed about the procedures they had looked at and were happy with the levels of support and information provided by the service. We had confirmed to us that people's needs were met and that they felt safe whilst under going any treatment.

The provider told us about the systems in place to ensure that people's consent was recorded and people were informed of the treatments and side effects. They told us how they ensured that their practice assessed risks and how people were protected.

They told us about the systems in place to help protect vulnerable people and how people could complain about the service if they wished to do so.