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Inspection report

Date of Inspection: 18 October 2012
Date of Publication: 17 November 2012
Inspection Report published 17 November 2012 PDF | 80.32 KB

Overview

Inspection carried out on 18 October 2012

During a routine inspection

People's needs were assessed and their rights were respected by the staff. People told us they were able to make decisions about how they wanted to spend their time. We saw staff treating people with dignity and respect. People said �Staff knock on the door and I can choose when I get up and go to bed. I choose what I want to do."

People said they were well cared for and said that they liked living at the home. People had support plans and risk assessments in place which helped staff to understand and meet people's needs. We observed staff helping people to maintain their independence and make choices for themselves.

The home had policies and procedures which helped to protect people. People told us that they felt safe and that their concerns would be listened to.

Although people told us that they liked the staff who cared for them, we also found that the majority of staff had not received sufficient training to enable them to meet the needs of people living at the home.

People's views were being sought about the quality of the service provided. We saw that the management team acted upon any issues to make sure that people remained happy with the service they received.