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Inspection report

Date of Inspection: 4 February 2013
Date of Publication: 5 March 2013
Inspection Report published 5 March 2013 PDF | 80.71 KB

Overview

Inspection carried out on 4 February 2013

During a routine inspection

We spoke with eight people who lived at the service and looked at four care plans. We observed people being supported by staff and saw that people's privacy, dignity and independence were respected. People's views and experiences were taken into account.

People experienced care, treatment and support that met their needs and protected their rights. One person told us �it�s lovely here and the food is lovely�.

We spoke with five visitors. The friend of a person using the service told us the Briars was a service �par excellence�. Two visitors told us that the home was �wonderful. They do their best to make it special�. One relative said �Nothing is too much trouble�.

Through looking at safeguarding referrals that had been made, reviewing arrangements for staff training, talking to staff and reviewing care plans we found that people were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Looking at staff records and talking with staff demonstrated that people were safe and their needs were met by competent staff.

The provider had in place systems that sought people's views, took account of complaints and comments and learnt from investigations into accidents and incidents. This meant the provider had an effective system to assess and monitor the quality of service.