St Andrews Healthcare Northampton

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We only looked at one quality statement under this key question; Equity in experiences and outcomes. The provider had systems and processes in place, however not all patients felt empowered to give their views or understand their rights. The provider had a structed assessment and admission process which involved a member of ward staff. Referrals were discussed at the wards’ daily huddle to ensure that patients do not face inequalities and that appropriate plans can be put in place prior to the patient’s admission.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had systems and processes in place to ensure that patients were explained their rights in accordance with section 132 of the mental Health Act. However, patients did not always feel empowered to give their views and understand their rights, including their rights to equality and their human rights.

Staff told us that protected characteristics are disclosed prior to a patient’s admission, to ensure that staff are aware of any patient who may be at risk of experiencing inequalities in outcomes or experiences. One staff member spoke about the value of the daily huddle in ensuring that patients are not disadvantaged. Another staff member told us that diversity, inclusion and patient outcomes are explored as part of mandatory training for staff.

The provider had systems and processes in place to comply with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with different protected characteristics and making reasonable adjustments to support equity in experience and outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.