You are here

All reports

Inspection report

Date of Inspection: 12 June 2013
Date of Publication: 13 July 2013
Inspection Report published 13 July 2013 PDF | 79.04 KB

Overview

Inspection carried out on 12 June 2013

During a routine inspection

People�s care, health and welfare needs were being met. They were happy with the quality of care that they received. One relative told us �fantastic. Really caring and compassionate. It�s a very calm and happy place.� A healthcare professional said �it�s a fantastic place, one of the best I have seen.�

There were systems in place to ensure that people received their prescribed medication appropriately.

We found that staff were competent and received training and support to enable them to provide a service that met people�s individual needs. A healthcare professional told us �it�s easy to work with them, they know what they are doing.� A relative said �they definitely all know what they are doing.�

We saw that people�s complaints were fully investigated and resolved, where possible, to their satisfaction. The provider monitored the quality of the service provided to ensure that people were safely receiving the care and support that they needed.