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Inspection report

Date of Inspection: 9 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 75.15 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 July 2013, talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

We looked at the care records of the two people who lived in the home and we saw that up to date person centred care plans were in place which supported staff to be able to deliver the care required. Care records were well organised and included detailed assessments of need, risk assessments and strategies to manage those risks.

Each person had a completed health action plan and hospital support plans in their care record. Hospital support plans are documents that detail the person's health needs, support and communication needs. They are given to assist nursing staff to support the person correctly if admitted to hospital.

We found that assessments and care plans were reviewed regularly with formal annual reviews in place to monitor progress and meet the changing needs of people. Records we looked at had been reviewed within the last three months, which showed the information recorded was up to date.

We spoke with the manager and staff on duty about how they supported the people who lived at Ashdown Close with their personal care, emotional and health needs. They showed understanding and insight about their range of needs. We were given general examples of how to support them when they had felt particularly vulnerable, agitated or anxious in mood. This showed that people receiving a service in the home were supported by staff that understood and knew how to meet their needs.

People who lived in the home had individual activity plans which showed what they did each day. We saw they took part in activities in the community. They had staff to support them and transport to enable them to go out.

People who lived at the home were supported to keep in contact with their relatives. We saw that staff took them to visit on a regular basis. One person we spoke with told us their relative was able to do so much more for themselves since moving to Ashdown Close. They said "They have become more independent."