Agaped Healthlink Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The registered manager explained how they carried out spot checks to ensure people were receiving the correct care and were being treated with kindness and compassion. We saw evidence these checks had been carried out.

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Care plans were detailed, and person-centred. They contained information on people's choices and preferences on how they would like to receive their care. There was a section on people’s cultural, social and religious needs and how staff should meet these if required.

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported as individuals and in line with their needs and preferences. Care plans evidenced people and their relatives were involved in planning their care to ensure they had choice and control over their care and support. Care plans were person-centred and clearly described what support and care people wanted and what they were able and wanted to do for themselves. A staff member told us, “We encourage people to live full, independent lives while staying safe. If they want to try something new or different, we assess the risks but still support their choices wherever possible.”

Staff listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were supported by staff who knew them well. Daily records contained information on people’s care and wellbeing to ensure staff could act in a timely manner and respond to any concerns or changes in care or support needed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

There were systems in place to support staff’s wellbeing. This included the registered manager conducting regular supervision and appraisals where wellbeing was discussed. The registered manager also supported staff’s wellbeing through daily check-ins where they discussed how the care visit had gone and if staff had any concerns. A staff member told us, “The service is well managed. [Registered manager] keeps in touch regularly, gives clear guidance, and builds great relationships with both clients and staff.”