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Inspection report

Date of Inspection: 9 December 2010 and 5 January 2011
Date of Publication: 21 February 2011
Inspection Report published 21 February 2011 PDF


Inspection carried out on 9 December 2010 and 5 January 2011

During an inspection in response to concerns

All of the people who live at the home that we spoke to described the staff as kind, caring and attentive. Relatives said that their family members are happy living there and all were complimentary about the friendly attitude and attentiveness of the staff. Relatives said the staff make them feel welcome when they visit. One person suggested the home is like "extended family support".

We were told by relatives that sometimes there is not enough staff on duty particularly at the weekends. We heard from relatives that care is not always provided consistently and depends on the experience and skills of the staff.

People who live at the home told us that they get their medication when they need it.

Generally the people living there told us they were happy with their surroundings. We heard from relatives that there is a beautiful garden in the grounds of the home but it is not easily or safely accessible for people, particularly for people who use a wheelchair. Some relatives acknowledged that the security of the building had improved recently.

We were informed by relatives that there is often a smell of urine in the home and that the cleaning of the premises could do with improving.

We heard that personal property, often items of value, have gone missing from bedrooms of people who live in the home. Relatives suggested that staff are helpful and make every effort to locate lost items but they are not always found.

Feedback from some relatives suggested that furnishings and fittings were shabby. We were told that the furniture could do with being replaced and the addition of some soft furnishings such as cushions could make it more comfortable for people living there.