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Inspection report

Date of Inspection: 11 February 2012
Date of Publication: 25 April 2012
Inspection Report published 25 April 2012 PDF

Overview

Inspection carried out on 11 February 2012

During a routine inspection

Most people who use the service were unable to share their experiences with us. People able to express their views said they were happy with the care and support they received, and felt their needs were being met. One person told us ''this is a good place to live as staff look after us well.'' People are given information to help them make choices and decisions about their lives, as staff explain things in a way they can understand.

People felt that staff respected their privacy, dignity and independence. They also felt listened to and able to express their views and raise any concerns with staff if they were unhappy.

Two relatives we spoke with praised the care and support their family member received. They felt that staff are caring and have a good understanding and respond to individuals needs.