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Archived: Amberley Nursing Home

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Inspection report

Date of Inspection: 2, 7 May 2014
Date of Publication: 19 June 2014
Inspection Report published 19 June 2014 PDF | 82.15 KB

Overview

Inspection carried out on 2, 7 May 2014

During a routine inspection

A single inspector carried out this inspection. We spoke with one person who lived at the home and with the relatives of three others.

Below is a summary of what we found. The summary describes what we observed, the records we looked at and what people using the service, their relatives and the staff told us.

If you want to see the evidence that supports our summary please read the full report.

Is the service safe?

All of the relatives we spoke with told us that the provider’s staff cared for people in a safe and effective way.

The provider had effective systems to identify and manage risks to people’s health, safety and welfare and to make improvements where required.

Effective recruitment procedures were in place to ensure that staff appointed were suitably qualified and experienced and were of good character.

Procedures for dealing with emergencies were in place and staff understood these.

Procedures were in place to ensure people received a diet that was suitable for their individual nutritional requirements.

Is the service effective?

People’s care needs were properly assessed before they received care, which was delivered in line with their individual care plan. People’s care plans were regularly reviewed to ensure their needs were being met.

People’s relatives were happy with the standard of care provided and they told us that care was designed and delivered to meet people’s individual needs.

Is the service caring?

Three people’s relatives we spoke with were positive about the care provided. Their comments included, “The staff are brilliant”. “I have been extremely pleased ever since they were first admitted”. “Staff are patient and support my relative very well”.

People’s relatives also told us that they thought the staff treated people with respect and promoted their dignity.

Staff understood people’s needs and we saw they interacted with people in a caring and respectful manner.

Is the service responsive?

The provider informed people about how to complain and people’s relatives we spoke with said they knew how to do this. They also told us they were happy with people’s care and had not needed to complain. Records we looked at reflected this.

The service had recorded the details of accidents and incidents that had occurred. These had been investigated and the cause of the issues identified. Service improvement actions plans had been put in place. However, the details relating to accidents and incidents had not been collated. This meant that the opportunity to identify emerging trends had been lost.

People’s relatives told us that they thought the provider was responsive.

Is the service well-led?

A registered manager was in place.

The provider had an effective system in place to check the quality of care provided. Records showed that regular checks were carried out to identify and manage risks to people’s health, safety and welfare. Where improvements were needed, action plans had been put in place to deal with them.

The service worked well with other health and social care professionals to make sure people received the care they needed.