Majestic Care North West Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were kind and caring. One relative said, “Staff always explain things and they are kind and caring. We just cannot fault them at all.” Everyone said staff always introduced themselves at first, but most people had regular staff they knew well and understood people’s routines.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People said staff understood their needs well and there were no barriers to their care. Relatives said staff understood how to adapt their communication style to take account of people’s abilities and to provide positive encouragement to undertake some caring tasks.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff maintained the balance of completing tasks and encouraging people to remain independent where possible well. For example, involving people in preparing meals if this was appropriate.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Everyone said that staff understood their needs to be able to respond well. Staff observed people’s wellbeing during their visits and took action if people’s health changed or declined, for example contacting the GP or district nurses. A relative said, “The carers know my [relatives] really well and it is a really personal service.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Everyone said that staff understood their needs to be able to respond well. Staff observed people’s wellbeing during their visits and took action if people’s health changed or declined, for example contacting the GP or district nurses. A relative said, “The carers know my [relatives] really well and it is a really personal service.”