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Inspection report

Date of Inspection: 8 January 2013
Date of Publication: 22 January 2013
Inspection Report published 22 January 2013 PDF | 80.57 KB

Overview

Inspection carried out on 8 January 2013

During a routine inspection

We spoke with four people who used the service. They all spoke positively about the service and told us that they felt well supported. One person told us "They are very, very good" and another person told us, "They are always friendly and polite".

We spoke with two relatives of people who used the service who told us "We're very pleased with them" and "We're very satisfied".

We spoke with four staff members who all told us that they felt well supported. One staff member told us "I'm proud of the service that we offer". We found that staff attended a handover meeting at the beginning of their shift which enabled them to be kept up to date with information and provide any feed back to the team leaders.

We found that people received an initial assessment where the aims and objectives of their care were discussed and identified. A care plan was then put in place to ensure that their needs were met. We saw that the provider took appropriate steps to ensure that peoples welfare and safety.

We found that the provider ensured that staff received suitable training and support during their employment. We found that people who used the service were asked for their feedback about their care and support.