The Cyder Barn

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always ensure people were treated kindness, empathy and compassion, or respect their privacy and dignity. Most interactions we observed between staff and people were caring and compassionate. However, we did observe 1 inappropriate verbal interaction between a staff member and a person. We discussed this with the registered manager who provided assurances they would address this.

Most feedback from visiting professionals was positive. However, we received mixed feedback from one professional who told us they had witnessed times where residents’ privacy and dignity during care interventions could be improved.

People and relatives spoke positively about the staff. People told us, “They are always so kind” and “They are brilliant. They cannot do enough for me.” Relatives told us, “All the staff are lovely and kind” and “Everyone is gentle, supportive and loving in a holistic way.”

Staff treated colleagues from other organisations with kindness and respect. One professional told us, “Over time, we have developed a strong, trusting relationship through our work.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.Throughout our visit we observed people being treated as individuals. People told us they were able to make choices about their day to day lives. This included when to get up or go to bed, however some people told us they were restricted to 2 baths a week. We discussed this with the registered manager who provided us with assurances that this was not the case.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Care plans identified what people could do for themselves and what support they needed from staff. A number of people living within the home were from the local community. The service worked with the local community to meet the needs of the people living at the home. This included visits from the local school and church. People had access to a varied activities programme. However, people told us these were occasionally cancelled due to staffing and 1 person expressed a desire for more outings. One person told us the home ‘can feel like a hotel at times’, expressing a desire for independence and to be able to make their own cup of tea without asking. We discussed this with the registered manager who provided assurances they would address this.

The provider listened to and understood people’s needs, views and wishes. Staff respond to people’s needs in the moment and acted to minimise any discomfort, concern or distress. During our visits staff were observed to be responding to people's immediate needs and professionals called when required. Relatives told us, “There is always someone on duty if [relative] needs help” and “They do an amazing job of meeting everybody’s needs. On a daily basis they meet the individual needs [relative] has.” Professionals told us, “I've consistently found them to be very caring and knowledgeable about their residents, and seek advice when it's appropriate to do so” and “The senior care team work well with the [professional] to help identify healthcare conditions and prevent deterioration.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Systems and processes were in place to support workforce wellbeing and enablement. Most staff felt supported by management. Comments included, “I have had lots of support from [registered manager]”, “[Registered manager] is a good manager, if any concerns go in and speak to them” and “[Operations manager] and [Registered manager] are very supportive.”