You are here

Ashview Requires improvement

All reports

Inspection report

Date of Inspection: 20 December 2012
Date of Publication: 10 January 2013
Inspection Report published 10 January 2013 PDF

Overview

Inspection carried out on 20 December 2012

During a routine inspection

We spoke with most of the people who use the service during our visit in December 2012. Some of the people who live in Ashview House had limited communication so they shared their views through body language and facial expressions.

All of the people that we spoke with either indicated or told us that they were happy. One person said, �It�s good here, I like the staff and we do lots of things. I go on holidays and went to Blackpool this year.�

We looked at a sample of care files and found them to be detailed and informative. They had been regularly reviewed and updated to reflect any changes. We found that staff had been trained and had received regular updates in their training. Staff told us that they felt well supported to do their work.

The records showed that regular quality assurance surveys had been undertaken. The manager had carried out regular audits and the provider visited monthly to check on the quality of the service.