- Dentist
The Dental Practice
Assessment report published 13 February 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 16 January 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
There was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Recruitment procedures reflected current legislation. However, these were not consistently followed.
The Dental Practice is in Runcorn and provides NHS dental care and treatment for adults and children.
Due to the nature of the building, there was no step-free access to the practice, however car parking spaces were available near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 7 staff, of which there were 2 dentists, 3 dental nurses, 1 dental hygienist and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dental nurse and the practice manager.
People's experience of this service
Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included,
“Always warm and welcoming on every visit. Now bringing my children here for check-ups and they receive the same attention and always has a calming atmosphere. Would highly recommend.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “… Never wait long for my appointments.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “An absolutely fantastic dental practice. I have always been looked after, and my views are taken into account. I have always been happy and felt very looked after.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. “I have always been treated with care and very good attention and well provided information. Nothing has been too much trouble from the very friendly staff. I will continue with having my treatment here.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.