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Inspection report

Date of Inspection: 20 August 2014
Date of Publication: 20 September 2014
Inspection Report published 20 September 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 August 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff, received feedback from people using comment cards and reviewed information given to us by the provider.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to prevent abuse from happening.

We saw that safeguarding policies and procedures and adult protection were included in the first day’s induction. Staff were required to read key policies and procedures and signed to confirm this. The home’s policy stated there was a “Zero tolerance to abuse.”

The induction was followed up with safeguarding vulnerable adults training, using an e-learning training course. We saw from records that staff had completed this training, and there was a system in place to ensure their training was kept up to date. The training included a test at the end, and results which were delivered to the management. This meant that the management could check when training had been completed, and how well staff had been able to understand and apply it.

The manager and assistant manager demonstrated their understanding of safeguarding procedures and how to report any suspicions or allegations of abuse. We saw that there was a copy of the Kent and Medway multi-agency agreed protocols in the office, so that staff could access this if they needed to.

Some people had pocket monies kept in storage by the home for safe keeping. This was only for small amounts, and was to pay for services such as chiropody, hairdressing, newspapers, and outings. We saw that an individual record was maintained for each person, and all receipts were kept. These records were shared and discussed with the person or their authorised representative on request. This showed that there were robust procedures in place to prevent people from financial abuse.