Cosmedica Clinics

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service since its new registration with CQC. This key question has been rated as Good.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. For example, staff shared positive feedback received by external professionals stating the clinicians were always professional when they had engaged with the service. Patient feedback recorded via the provider’s website referred to being made to feel comfortable and being put an ease. The provider had received positive feedback from people who had attended the service and their internal overall rating was 4.99 out of 5 star positive feedback.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s protected characteristics. For example, a person attended an appointment who was a wheelchair user. The provider made sure the environment was accessible for this person and met the person’s needs. The lead clinician had also supported people who were unable to attend the clinic in person and a home visit was provided. People’s personal, social, and equality characteristics needs were understood and met.The service recognised the need to be respectful of people’s information such as staff would not share personal details and reason for an appointment whilst speaking to a patient via the telephone due to the reception desk and the waiting area being in the same room. The service would request the person was called back to discuss details when appropriate to do so.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. Staff helped people to access community-based services if needed. For example, should a person require a referral to a specialist, for example physiotherapy the lead clinician would refer the person back to their NHS GP to progress this.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Appointment times gave people time to speak and discuss their concerns. Feedback from people collected by the provider who had used the service previously described how they felt listened to due to longer appointment times being offered. Staff we spoke with knew the process for referral to emergency support, including mental health crisis teams.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Due to the size of the building and number of staff on-site at any time, rest breaks were managed around appointment times and staff were happy with this. Staff shared they enjoyed working at the service and workload was managed well. Due to personal circumstances, the provider accommodated this and appointment days had been reduced. Staff were encouraged to maintain their professional development and were given time to attend conferences, for example, in May 2025 the lead nurse attended the national Women Menopause conference.