- Care home
Hatchmoor Nursing Home
Assessment report published 24 April 2026
Contents
Ratings
Our view of the service
Date of assessment 10 March to 8 April 2026.
Hatchmoor Nursing Home is a care home providing support with nursing and personal care to older people, some of whom are living with dementia. The service is registered to provide support to a maximum of 64 people and at the time of our assessment 55 people were using the service.
We have reviewed all of the quality statements at this assessment. At this assessment, we have rated the service.
Systems were in place to safeguard people from the risk of abuse. Risks to people’s safety and wellbeing were effectively managed. Staffing levels were sufficient to meet people’s needs, and staff received appropriate training to provide high quality, safe care. Recruitment processes were safe and thorough, and infection prevention measures were well managed.
People were actively involved in assessments of their needs. They received person-centred care tailored to their individual needs, including those relating to protected equality characteristics.
People’s care and support was regularly reviewed to ensure it was effective and promoted positive outcomes. People were supported to maintain their health and wellbeing and received their medicines as prescribed.
Staff ensured people were involved in their care, and supported people to make informed choices. People’s communication needs were well understood, allowing people to make decisions and retain choice and control over their care where possible.
People were treated equally and fairly and supported to access care when required. The service was led by an experienced registered manager, and staff were valued and supported with their learning, development, and wellbeing.
Concerns raised by people or staff were listened to and acted upon. A culture of learning, inclusivity, and collaborative working supported continuous improvement at the service.
People's experience of this service
People were satisfied with the care and support they received and had no concerns about the service. A person told us, “I’m very happy here.” A relative said, “My relative has settled in really well. He is always calm and relaxed. His temperament has changed since coming to live here. He is much calmer. So far, I am really pleased with things.”
People were supported to stay safe, healthy, and well. They had choice and control over how their care and support was provided, and staff understood their individual needs, delivering care in line with their preferences.
Staff worked effectively with other professionals, sharing information and acting on recommendations to provide consistent, joined-up care.
People were treated with kindness and respect, and observations showed staff consistently engaged positively with them. People took part in activities tailored to their needs. The service was managed well, with an open and inclusive culture.
People and their families were encouraged to give feedback and raise concerns, and the management team responded positively, making improvements when needed.