- Care home
The Cedars
Assessment report published 4 February 2026
Contents
Ratings
Our view of the service
Date of assessment: 22 January to 29 January 2026.
The Cedars is a care home providing accommodation and personal care to a maximum of 6 people with a learning disability or autistic people. At the time of our visit, 6 people were using the service.
A registered manager was in place. The registered manager is registered with the Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found the provider was meeting the values of ‘Right support, right care, right culture.’ People were supported to express their views and opinions in various ways.
People had different ways of communicating and staff understood how best to share information for people to make their own choices and decisions.
The Cedars was well-led. The provider's vision and values were person-centred to make sure people were at the heart of the service. This vision was driven by the leadership of the registered manager.
Care records were in place to ensure staff had guidance to meet people’s needs in a person-centred way. Risk assessments were in place, and they identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks. Accidents and incidents were investigated thoroughly, action taken, and lessons learned.
The staff team supported some people with complex needs. There was clear evidence of collaborative working and communication with other professionals. People were encouraged and supported to lead as fulfilled a life as possible. People enjoyed community outings. Staff supported people to participate in activities and explore new interests to enhance their quality of life. Relatives described how people received personalised care and support that was tailored to people’s needs and preferences.
The service was flexible and adapted to people's changing needs and wishes and promoted their independence. There were examples of improvements to the well-being of people due to the person-centred care they received.
Staffing capacity was sufficient and staff deployment was effective to ensure people's needs were met in a safe, timely, person-centred and consistent way. Systems were in place for people to receive their medicines in a safe way. Staff demonstrated that they understood the importance and benefits of providing person-centred care. The staff team knew people well and provided support discreetly and with compassion. People’s privacy was respected, and people were supported to maintain contact with relatives and friends.
The culture of the service was friendly, open and transparent where people's and staff voices were listened to in order to improve the quality of care. People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected and consistently used to support quality service development.
The registered manager and provider were continually developing the service to meet and maximise people's outcomes. Effective auditing systems were in place.
People's experience of this service
The service was caring and had an emphasis on caring for people as individuals. Relatives comments included, “I am very happy with the service. All the staff are very good and helpful” and “[Name] loves it. When they go back, after being out, they are always happy.” We observed people to be content and relaxed whilst being supported by the staff team. A relative commented, “The staff are great with [Name]. They are very good at what they do.” Another relative said, “Staff know [Name] inside and out. For example, if they don't want to go for a walk they know and offer something different.” Staff support had a positive impact on people’s lives. A relative commented, “Staff are very good at caring. They cater for all the individual needs.” People were supported to maintain or increase their independence and health and were supported to go into the community and follow their interests. A relative commented, “[Name] enjoys regular walks, dog walking and rock climbing.” Another relative told us, “Staff promote [Name]’s independence quite well, [Name] puts their clothes away and helps around the house.” Relatives told us they felt listened to and consulted when planning and agreeing how care and support should be provided.A relative commented, “Staff spend time talking to us and updating us. We attend [Name]’s reviews and feel involved.” Staff supported people to have a full and active life in line with their preferences and choices about how they liked to spend their time. A relative commented, “[Name] gets out and about, but they like their own space as well.”